top of page



Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to

you, you must read these terms and conditions to make sure that they contain all that you want and

nothing that you are not happy with. If you are not sure about anything, just phone us on



 1. These Terms and Conditions will apply to the purchase of the services and goods by you (the

Customer or you). We are Surrey Auto Travel whose tr a company registered in England and Wales under number 11170444 whose registered office

is at Regus Building, Office 1, 450 Bath Road, Longford, Heathrow, London, UB7 0EB with email address; telephone number 07494458519; (the Supplier or us or we).

 2. These are the terms on which we sell all Services to you. Before placing an order on the Website,

you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I

Accept'. If you do not click on the button, you will not be able to complete your Order. You can

only purchase the Services and Goods from the Website if you are eligible to enter into a contract

and are at least 18 years old.


 3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her

trade, business, craft or profession;

 4. Contract means the legally-binding agreement between you and us for the supply of the Services;

 5. Delivery Location means the Supplier's premises or other location where the Services are to be

supplied, as set out in the Order;

 6. Durable Medium means paper or email, or any other medium that allows information to be

addressed personally to the recipient, enables the recipient to store the information in a way

accessible for future reference for a period that is long enough for the purposes of the information,

and allows the unchanged reproduction of the information stored;

 7. Goods means any goods that we supply to you with the Services, of the number and description as

set out in the Order;

 8. Order means the Customer's order for the Services from the Supplier as submitted following the

step by step process set out on the Website;

 9. Privacy Policy means the terms which set out how we will deal with confidential and personal

information received from you via the Website;

 10. Services means the services advertised on the Website, including any Goods, of the number and

description set out in the Order;

11. Website means our website on which the Services are advertised.


 12. The description of the Services and any Goods is as set out in the Website, catalogues, brochures

or other form of advertisement. Any description is for illustrative purposes only and there may be

small discrepancies in the size and colour of any Goods supplied.

 13. In the case of Services and any Goods made to your special requirements, it is your responsibility

to ensure that any information or specification you provide is accurate.

 14. All Services which appear on the Website are subject to availability.

 15. We can make changes to the Services which are necessary to comply with any applicable law or

safety requirement. We will notify you of these changes.

Customer responsibilities

 16. You must co-operate with us in all matters relating to the Services, provide us and our authorised

employees and representatives with access to any premises under your control as required, provide

us with all information required to perform the Services and obtain any necessary licences and

consents (unless otherwise agreed).

 17. Failure to comply with the above is a customer default which entitles us to suspend performance

of the Services until you remedy it or if you fail to remedy it following our request, we can

terminate the Contract with immediate effect on written notice to you.

Personal information

 18. We retain and use all information strictly under the Privacy Policy.

 19. We may contact you by using e-mail or other electronic communication methods and by pre-paid

post and you expressly agree to this.

Basis of Sale

 20. The description of the Services and any Goods in our website does not constitute a contractual

offer to sell the Services or Goods. When an Order has been submitted on the Website, we can

reject it for any reason, although we will try to tell you the reason without delay.

 21. The Order process is set out on the Website. Each step allows you to check and amend any errors

before submitting the Order. It is your responsibility to check that you have used the ordering

process correctly.

 22. A Contract will be formed for the Services ordered only when you receive an email from us

confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is

complete and accurate and inform us immediately of any errors. We are not responsible for any

inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you

confirmation of the Contract by means of an email with all information in it (i.e., the Order

Confirmation). You will receive the Order Confirmation within a reasonable time after making the

Contract, but in any event not later than the delivery of any Goods supplied under the Contract,

and before performance begins of any of the Services.

 23. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days

from its date, unless we expressly withdraw it at an earlier time.

 24. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be

made after it has been entered into unless the variation is agreed by the Customer and the Supplier

in writing.

 25. We intend that these Terms and Conditions apply only to a Contract entered into by you as a

Consumer. If this is not the case, you must tell us, so that we can provide you with a different

contract with terms which are more appropriate for you and which might, in some respects, be

better for you, eg by giving you rights as a business.

Fees and Payment

 26. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any

additional delivery or other charges is that set out on the Website at the date we accept the Order or

such other price as we may agree in writing. Prices for Services may be calculated on a fixed price

or on a standard daily rate basis.

 27. Fees and charges include VAT at the rate applicable at the time of the Order.

 28. You must pay by submitting your credit or debit card details with your Order and we can take

payment immediately or otherwise before delivery of the Services.


 29. We will deliver the Services, including any Goods, to the Delivery Location by the time or within

the agreed period or, failing any agreement:

 a. in the case of Services, within a reasonable time; and

 b. in the case of Goods, without undue delay and, in any event, not more than 30 days after the

day on which the Contract is entered into.

 30. In any case, regardless of events beyond our control, if we do not deliver the Services on time,

you can require us to reduce the Fees or charges by an appropriate amount (including the right to

receive a refund for anything already paid above the reduced amount). The amount of the

reduction can, where appropriate, be up to the full amount of the Fees or charges.

 31. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you

can (in addition to any other remedies) treat the Contract at an end if:

 a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all

the relevant circumstances at the time the Contract was made, or you said to us before the

Contract was made that delivery on time was essential; or

 b. after we have failed to deliver on time, you have specified a later period which is appropriate to

the circumstances and we have not delivered within that period.

 32. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all

payments made under the Contract.

33. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from

cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this,

we will (in addition to other remedies) without delay return all payments made under the Contract

for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them

to us or allow us to collect them from you and we will pay the costs of this.

 34. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would

materially impair the value of the goods or the character of the unit) you cannot cancel or reject the

Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

 35. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland,

the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that

area, you may need to pay import duties or other taxes, as we will not pay them.

 36. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other

genuine and fair reason, subject to the above provisions and provided you are not liable for extra


 37. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the

Delivery Location, we may charge the reasonable costs of storing and redelivering them.

 38. The Goods will become your responsibility from the completion of delivery or Customer

collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

 39. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

 40. You do not own the Goods until we have received payment in full. If full payment is overdue or a

step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any

right to use the Goods still owned by you, in which case you must return them or allow us to

collect them.

Withdrawal returns and cancellation

 41. You can withdraw the Order by telling us before the Contract is made, if you simply wish to

change your mind and without giving us a reason, and without incurring any liability.

 42. You can cancel the Contract except for any Goods which are made to your special requirements

by telling us no later than 14 days after the Contract was made, if you simply wish to change your

mind and without giving us a reason, and without liability, except in that case, you must return to

any of our business premises the Goods in undamaged condition at your expense. Then we must

without delay refund to you the price for those Goods and Services which have been paid for in

advance, but we can retain any separate delivery charge. This does not affect your rights when the

reason for the cancellation is any defective Goods or Services. This Returns Right is different and

separate from the Cancellation Rights below.

 43. This is a distance contract (as defined below) which has the cancellation rights (Cancellation

Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the

following goods and services (with no others) in the following circumstances:

a. accommodation, transport of goods, vehicle rental services, catering or services related to

leisure activities, if the contract provides for a specific date or period of performance;

 b. goods that are made to your specifications or are clearly personalised;

 c. goods which are liable to deteriorate or expire rapidly.

Right to cancel

 44. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days

without giving any reason.

 45. The cancellation period will expire after 14 days from the day on which you acquire, or a third

party, other than the carrier, indicated by you, acquires physical possession of the last of the

Goods. In a contract for the supply of services only (without goods), the cancellation period will

expire 14 days from the day the Contract was entered into. In a contract for the supply of goods

over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

 46. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a

clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the

attached model cancellation form, but it is not obligatory. In any event, you must be able to show

clear evidence of when the cancellation was made, so you may decide to use the model

cancellation form.

 47. You can also electronically fill in and submit the model cancellation form or any other clear

statement of the Customer's decision to cancel the Contract on our website . If you use this option, we will communicate to you an acknowledgement

of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

 48. To meet the cancellation deadline, it is sufficient for you to send your communication concerning

your exercise of the right to cancel before the cancellation period has expired.

Commencement of Services in the cancellation period

 49. We must not begin the supply of a service (being part of the Services) before the end of the

cancellation period unless you have made an express request for the service.

Effects of cancellation in the cancellation period

 50. Except as set out below, if you cancel this Contract, we will reimburse to you all payments

received from you.


Amount Cancellation Time Period


48-72 Hours from start of



24-48 Hours from start of


0% <24 Hours from start of bookings

Payment for Services commenced during the cancellation period

51. Where a service is supplied (being part of the Service) before the end of the cancellation period in

response to your express request to do so, you must pay an amount for the supply of the service for

the period for which it is supplied, ending with the time when we are informed of your decision to

cancel the Contract. This amount is in proportion to what has been supplied in comparison with the

full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed

in the Contract or, if the total price were to be excessive, on the basis of the market value of the

service that has been supplied, calculated by comparing prices for equivalent services supplied by

other traders. You will bear no cost for supply of that service, in full or in part, in this cancellation

period if that service is not supplied in response to such a request.

Deduction for Goods supplied

 52. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the

loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary

to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of

handling that might be reasonably allowed in a shop). This is because you are liable for that loss

and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

 53. If we have not offered to collect the Goods, we will make the reimbursement without undue

delay, and not later than:

 a. 14 days after the day we receive back from you any Goods supplied, or

 b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

 54. If we have offered to collect the Goods or if no Goods were supplied or to be supplied (ie it is a

contract for the supply of services only), we will make the reimbursement without undue delay,

and not later than 14 days after the day on which we are informed about your decision to cancel

this Contract.

 55. We will make the reimbursement using the same means of payment as you used for the initial

transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees

as a result of the reimbursement.

Returning Goods

 56. If you have received Goods in connection with the Contract which you have cancelled, you must

send back the Goods or hand them over to us at Unit 63 Phoenix Distribution Park, Heston,

Middlesex, TW5 9NB without delay and in any event not later than 14 days from the day on which

you communicate to us your cancellation of this Contract. The deadline is met if you send back the

Goods before the period of 14 days has expired. You agree that you will have to bear the cost of

returning the Goods.

 57. For the purposes of these Cancellation Rights, these words have the following meanings:

 a. distance contract means a contract concluded between a trader and a consumer under an

organised distance sales or service-provision scheme without the simultaneous physical

presence of the trader and the consumer, with the exclusive use of one or more means of

distance communication up to and including the time at which the contract is concluded;

b. sales contract means a contract under which a trader transfers or agrees to transfer the

ownership of goods to a consumer and the consumer pays or agrees to pay the price, including

any contract that has both goods and services as its object.

Conformity and Guarantee

 58. We have a legal duty to supply the Goods in conformity with the Contract, and will not have

conformed if it does not meet the following obligation.

 59. Upon delivery, the Goods will:

 a. be of satisfactory quality;

 b. be reasonably fit for any particular purpose for which you buy the Goods which, before the

Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable

for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in

the Contract; and

 c. conforms to their description.

 60. It is not a failure to conform if the failure has its origin in your materials.

 61. We will supply the Services with reasonable skill and care.

 62. We will immediately, or within a reasonable time, give you the benefit of the free guarantee

given by the manufacturer of the Goods. Details of the guarantee, including the name and address

of the manufacturer, the duration and territorial scope of the guarantee, are set out in the

manufacturer's guarantee supplied with the Goods. This guarantee will take effect at the time the

Goods are delivered, and will not reduce your legal rights.

 63. We will provide the following after-sales service: The supplier will support the customer in

fulfilling service obligations.

 64. In relation to the Services, anything we say or write to you, or anything someone else says or

writes to you on our behalf, about us or about the Services, is a term of the Contract (which we

must comply with) if you take it into account when deciding to enter this Contract, or when

making any decision about the Services after entering into this Contract. Anything you take into

account is subject to anything that qualified it and was said or written to you by us or on behalf of

us on the same occasion, and any change to it that has been expressly agreed between us (before

entering this Contract or later).

Duration, termination and suspension

 65. The Contract continues as long as it takes us to perform the Services.

 66. Either you or we may terminate the Contract or suspend the Services at any time by a written

notice of termination or suspension to the other if that other:

 a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and

the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

 b. is subject to any step towards its bankruptcy or liquidation.

67. On termination of the Contract for any reason, any of our respective remaining rights and

liabilities will not be affected.

Successors and our sub-contractors

 68. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the

other for its obligations under the Contract. The Supplier will be liable for the acts of any subcontractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

 69. In the event of any failure by a party because of something beyond its reasonable control:

 a. the party will advise the other party as soon as reasonably practicable; and

 b. the party's obligations will be suspended so far as is reasonable, provided that that party will act

reasonably, and the party will not be liable for any failure which it could not reasonably avoid,

but this will not affect the Customer's above rights relating to delivery (and the right to cancel



 70. Your privacy is critical to us. We respect your privacy and comply with the General Data

Protection Regulation with regard to your personal information.

71. Privacy policies can be found on our website.

 72. For the purposes of these Terms and Conditions:

 a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data,

including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

 b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

 c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

 73. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to


 74. Where you supply Personal Data to us so we can provide Services and Goods to you, and we

Process that Personal Data in the course of providing the Services and Goods to you, we will

comply with our obligations imposed by the Data Protection Laws:

 a. before or at the time of collecting Personal Data, we will identify the purposes for which

information is being collected;

 b. we will only Process Personal Data for the purposes identified;

 c. we will respect your rights in relation to your Personal Data; and

 d. we will implement technical and organisational measures to ensure your Personal Data is


 75. For any enquiries or complaints regarding data privacy, you can contact our Data Protection

Officer at the following e-mail address:

Excluding liability

 76. The Supplier does not exclude liability for: (I) any fraudulent act or omission; or (ii) death or

personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to

this, we are not liable for (I) loss which was not reasonably foreseeable to both parties at the time

when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or

profession which would not be suffered by a Consumer - because we believe you are not buying

the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

 77. The Contract (including any non-contractual matters) is governed by the law of England and


 78. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the

Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern


 79. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers

should contact us to find a solution. We will aim to respond with an appropriate solution within 5

working days.

Surrey Auto Travel Ltd

250 Bath Road





Email address:

Telephone number: 07494458519

bottom of page